ABOUT US

Congress Tools was founded nearly 40 years ago with three goals in mind: to provide the metal polishing trade with the finest quality tools available; to keep a well stocked inventory so that nearly all orders ship the same day; and to offer this quality and service at a very competitive price.

Congress Tools is dedicated to the people we feel closest to: the Moldmaker, the Diesinker, the Benchman and all the fine tradesmen in the metal finishing trade. Personal attention to your individual requirements, large or small, is the chief ingredient in conducting our business.

ORDERING INFORMATION

PLACING AN ORDER

• Order online by following the instructions on our website
• Phone Orders: 1-800-243-2653 Toll Free
Monday-Friday 8AM-5:30PM (Eastern Time)
• Fax Orders: 1-203-729-9942
• Mail Orders: Congress Tools, Inc.
  51 Great Hill Road
  Naugatuck, CT 06770 USA

Virtually all orders received by 4PM Eastern Time are shipped the same day. Shipping and handling charges are FOB Naugatuck, CT, prepaid and added to the invoice. Truck deliveries are shipped collect.

Orders will be shipped by our choice of carrier (usually UPS) unless otherwise specified by the customer.

• Net 30 Days
• Mastercard, Visa and AmEx cards are accepted.
• Accounts over 60 days past due will be placed on credit hold and future orders will be shipped COD. We reserve the right to charge 1-1/2% (18%APR) on accounts not paid within 60 days.

To open a credit account at Congress Tools, simply supply us with 3 trade references and 1 bank reference via fax. In most cases, credit can be established and orders shipped on open accounts within 2-3 days.

We will be happy to "sharpen our pencils" for large volume orders to insure you the best possible pricing. Please contact our customer service department for large quantity inquiries.

Prices for all products as listed on our website and in our catalog are subject to change without notice. All special quotations are valid for 30 days unless otherwise noted.

Returns can be made within 30 days of invoice date. Please contact our Customer Service Department for authorization and an RMA number. All returns are subject to a 15% restocking charge if not returned in the original packaging. No returns will be accepted after 30 days.

Please report discrepancies or damaged shipments immediately, advising the ship date and invoice number. Damages must be noted with the carrier and all shipping cartons kept for inspection.

Our experienced staff is always ready to assist you with order help, special requests, product information or technical assistance. We are always open to our customers suggestions and comments. We look forward to hearing from you so that we can improve and serve you even better.